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AI SYSTEMS THINKING - See the Bigger Picture • Find Root Causes • Design Better Solutions

In this practical one-day workshop, participants will learn how to combine Generative AI with Systems Thinking to analyse workplace challenges more deeply, identify patterns and root causes, and develop better solutions. Participants will explore AI tools such as ChatGPT, Microsoft Copilot, Google Gemini, Claude or organisation-approved platforms to question assumptions, examine problems from multiple perspectives and generate practical improvement ideas.

Unlike conventional problem-solving approaches that often focus on immediate symptoms, this programme helps participants step back and understand the wider system. Through hands-on exercises and workplace cases, participants will map relationships, investigate recurring patterns, identify leverage points and use AI to redesign processes and workflows. Responsible AI use, verification, confidentiality and human judgement are integrated throughout the programme.

Course Pre-Requisites

• No prior AI or Systems Thinking knowledge required.
• No software installation is necessary.
• Participants must bring an internet-enabled laptop.
• Access to an approved AI platform is recommended.
• Bring one real workplace challenge.
• Anonymise confidential organisational information.

Objective

Participants will engage in practical exercises using Generative AI and Systems Thinking tools. Upon completion, learners will be able to:

• Understand Generative AI and Systems Thinking fundamentals.
• Distinguish problems, symptoms and underlying causes.
• Identify patterns and relationships within systems.
• Craft effective prompts for problem analysis.
• Challenge assumptions using multiple perspectives.
• Identify potential root causes and leverage points.
• Generate and evaluate alternative solutions.
• Redesign workplace processes and workflows.
• Apply AI responsibly and verify outputs.

Outline

Topic 1: Generative AI for Problem-Solving

• Understand Generative AI fundamentals.
• Explore workplace AI applications.
• Recognise AI capabilities and limitations.
• Apply responsible AI practices.

Topic 2: Systems Thinking Fundamentals

• Understand systems and interconnected relationships.
• See problems beyond isolated events.
• Recognise recurring workplace patterns.
• Identify people, process and technology connections.

Topic 3: Prompt Engineering for Deeper Thinking

• Apply the R.O.C.O. Prompt Framework.
• Provide relevant problem context.
• Generate diagnostic questions with AI.
• Refine and challenge AI responses.

Topic 4: Seeing the Bigger Picture

• Define the real workplace problem.
• Identify stakeholders within the system.
• Separate symptoms from underlying issues.
• Map relationships and dependencies.

Topic 5: Finding Root Causes

• Move from events to recurring patterns.
• Explore cause-and-effect relationships.
• Challenge obvious explanations and assumptions.
• Use AI to investigate possible causes.

Topic 6: Identifying Leverage Points

• Identify where change creates greater impact.
• Explore high-impact intervention opportunities.
• Consider possible unintended consequences.
• Prioritise actions using human judgement.

Topic 7: Designing Better Solutions

• Generate alternative solutions with AI.
• Compare different solution scenarios.
• Redesign processes and workflows.
• Determine appropriate Human + AI roles.

Topic 8: AI Systems Thinking Challenge

• Apply learning to a workplace challenge.
• Create a simple system map.
• Identify root causes and leverage points.
• Develop a practical improvement plan.

End-of-Course Outcomes
Participants will complete:

• A workplace problem definition
• A simple systems map
• A root-cause analysis
• An AI diagnostic prompt
• A leverage-point assessment
• A redesigned workplace solution
• A reusable AI problem-solving prompt

Who should attend

This workshop is suitable for managers, executives, team leaders, government officers, project managers, operations professionals, HR and L&D practitioners, business analysts, trainers, consultants, SME owners and knowledge workers who need to analyse problems, improve processes and make better workplace decisions.

SEE → QUESTION → ANALYSE → REDESIGN

Use AI not simply to get faster answers, but to ask better questions, understand the bigger system and design better solutions.

Profile of Santhanaram Jayaram

Santhanaram Jayaram has more than 28 years of experience in both the private and public sector including Financial Services - Retail and Learning and Development. Qualified for the Million Dollar Round Table in 2005, 2006 & 2007. Author of Ram up your Laughter. Appeared on National TV, Radio, Print. Current Board of Director for a Credit Co- operative with over 43,500 members (Telecoms Credit Co-operative) and Director of Security companies - Security Masters and Secure Guard.

With his versatility, engaging presence and diverse industry experience in hosting, facilitating and relating to a diverse group ranging from the PMETs to the C-suite, such as Lee Kuan Yew's School of Public Policy’s Senior Management Program, Regional Agency Workshop QBE Insurance, Regional Symposiums Strategic Project Management: Greater Business Results in Uncertain economy, Project of the Year Award by Project Management Institute Singapore, Ram has also appeared in Print, Radio ,National TV and on Netflix.

Besides personalising and customizing trainings to multi-national corporations, universities, and private associations, he also specialises in helping top level executives to improve their operational efficiencies; relate better thru communication skills, pioneer creativity thru design thinking skills, become better leaders thru leadership and people management, deliver greater service excellence and move up the next level thru career coaching.

Ram’s Qualifications: 

• Master of Business Administration (Oklahoma City University)
• Bachelor of Science (Hons) (University of Bradford)
• Master NLP Practicioner (American Board of Neuro-Linguistic Psychology)
• WSQ Advance Certification in Training and Assessment (ACTA), Workforce Singapore
• Certified in Train-the-Trainer Certification Program - Bringing Out the Best in Yourself at Work
• Certified in IDENTI3 Level 2 Accreditation
• Certified in Belbin Team Role Accreditation
• Certified Practitioner and Trainer in FIRO-B® and FIRO-Business® Instruments (CPP Asia Pacific)
• Certified Practitioner and Trainer in Enneagram Spectrum of Personality Styles

Selected Client Organizations:

• Daimler Financial Services
• Marina Bay Sands
• Resort World Sentosa
• Starbucks
• Singapore Airlines
• Mcdonald’s
• Port of Singapore Authority
• SMRT
• UOB Bank
• UBS Bank